VENDOR
QUESTIONS AND ANSWER
In this section you will
find answers to some of our retailers most commonly asked questions.
If your specific questions has not been addressed in this section
please email
us and we will respond to you directly.
FREQUENTLY
ASKED QUESTIONS
HOW
MUCH does HungryPig.com charge retailers
for its online services?
To celebrate the launch
of our site, we are pleased to offer any restaurant or catering
company full access to all of our site features COMPLETELY FREE
for 3 months. This includes access to online menus, fax ordering,
e-coupons, detailed restaurant listings, and issuing retailers their
own unique URL (Universal Resource Locator) that can use to send
their customers directly to their menu/ordering page and bypass
our site completely. After the expiry of this limited time offer,
retailers may continue to receive access by paying a nominal monthly
fee. For a complete list of available package options and their
proposed cost please CLICK
HERE
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How do retailers
COLLECT PAYMENT from their online customers?
Because HungryPig.com
only acts as a facilitator (bringing customers orders right to a
retailers fax machine) the retailer maintains total control over
financial transactions and the running of their business - as it
should be!
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How does HungryPig.com
PROTECT A RETAILERS interests?
To ensure retailers are
protected from erroneous pricing and other liabilities, HungryPig.com
has established a comprehensive policy and disclaimer section. To
see them all in more detail CLICK
HERE
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How do restaurants
UPDATE
THEIR MENUS AND E-COUPONS?
HungryPig.com uses password
protected advanced smartpage technologies to allow each retailer
to update all aspects of their menus, e-coupon offerings, and restaurant
listings so fast and easily that within seconds new consumers loging
into our system will see their revisions.
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What information
do retailers
MAINTAIN CONTROL over?
To enable retailers to
control all aspects of their online presence, HungryPig.com provides
a comprehensive "Vendor Access" section which is protected
by both user names and passwords. In this area retailers can control
their restaurant description that appears throughout our site (i.e.
services offered, food category, and detailed restaurant description),
set take-out discounts and delivery charges, and identify applicable
taxes to be applied to purchases. In addition, there are "Vendor
Access" subsections which provide total control over menus
(sections, items, descriptions, and price structures), and e-coupon
offerings (number to issue, description of offer, and expiry date).
We have even included an hours of operation section where the retailer
can set the exact times to activate (Breakfast/Lunch/Dinner) menus
for each day of the week along with an online calendar where the
retailer can identify any "closed" dates throughout the
year!
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What
INFORMATION TRACKING SERVICES does
HungryPig.com provide to retailers?
To help retailers track
their online success, HungryPig.com also offers a full reporting
structure that allows retailers review current and past orders (including
items and prices) in real-time and see how many people have visited
their menu page on an ongoing basis. These features give retailers
the ability to actually quantify and track the return on their online
investment - unlike traditional media alternatives.
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How
are
FAX ORDERS SENT?
Once
a customer has selected the items they wish to purchase a summary
of the order is presented to them along with a total cost including
applicable taxes and discounts. After approving the order they are
given the option to either "Phone in Order" or "Fax
in Order" If they selected the fax in option a copy of their
entire order is sent using a state of the art PC to FAX technology
through the Internet to the retailers Fax Machine (and/or email
address). If for some reason the retailers FAX machine is busy at
the time of transmission the delivery system will continue redialing
for 15 minutes.
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How does a customer
PLACE AN ORDER?
For a detailed description
of HungryPig.com's simple to use "Point and Click" ordering
process please visit our "How to Place and Order" section
CLICK
HERE
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Can restaurants
offer TAKE-OUT DISCOUNTS?
Yes. By simply designating
a take-out discount (percentage or dollar value) on the Vendors
very own "Maintenance Page" the applicable discount will
be automatically applied to any qualifying take-out orders.
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Why is my
CITY
OR NEIGHBORHOOD missing?
We are currently
adding new cities and neighborhoods on an ongoing basis. Before
contacting us with your specific location please check to see if
it might already be in our database under a larger regional category.
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What are
PIG RATING and how are they determined?
Pig Ratings are a way
for us to let our website visitors know which restaurants are the
most successful (both in terms of online visits and the level of
media recognition achieved). To ensure an unbiased rating, our website
calculates Pig Ratings based on a complex algorithm which takes
into account the number of media awards the restaurant has received,
the amount of online orders processed and the volume of traffic
visiting a specific restaurant's menu/ordering page.
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Do you have
a
PRIVACY policy?
Of course we have a privacy
policy. In fact, it is important that you know that any information
provided on this site will not be distributed to any third parties.
In addition, we protect the privacy of consumers and retailers by
running the site from our own secured netserver and DO NOT collect
credit card data or food payments. Retailer will receive a detailed
fax (or email) summary of orders and complete the transaction independently!
For more info see our
complete
PRIVACY
POLICY
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